Self-service web portals are real-time online websites that provide agents and policyholders with convenient access to information via the Internet. Web portals are highly configurable and leverage the business rules and workflow configuration set forth by the insurance company. The result? A sophisticated, yet easy to use web portal system that promotes efficiency and ease of doing business.

Empower your customers and lower your overhead with the ease and convenience of self-service web portals.

SUMMARY OF SELF-SERVICE WEB PORTALS


Policy, Billing & Claims Inquiry

Tropics’ policy, billing and claims inquiry system is designed to provide insurance companies, agents and policyholders with instant access to current policy, billing and claims information.

Agents can review a book of business; policyholders can review policies. Agents can request endorsements; policyholders can report and pay bills online.

Tropics Ocean WebTropics Example

These and other conveniences make self-service web portals a fast and economical way to do business.

Feature Highlights 

  • Provides unique and secure Logins for all users
  • Supports agency and policyholder administrators
  • Defines scope of use and permissions by user type and role
  • Includes active policy list for agency and producers
  • Gives policyholders access to their policies
  • Displays information such as insured, locations, policy, claims, payroll, rating, financials, commissions (agent only), etc.
  • Highlights critical information such as pending cancellations
  • Customizes reports for the agency, producer, and policyholder
  • Permits data export to the producer’s or policyholder’s desktop
  • Includes search feature for insured, policy and claims
  • Provides access to documents sanctioned by the company
  • Creates, prints and manages certificates of insurance
  • Produces customized emails to agents and policyholders
  • Tracks user activity by Logins per agency

For a full demonstration of Tropics® self-service web portals,

Request a Demo


Application Processing & Quoting

Tropics’ powerful web-based application processing and quoting system processes and quotes workers’ compensation applications.

Tropics Ocean WebTropics ExampleDynamic look-up assists agents and employers enter an application.

Client-defined underwriting guidelines help evaluate and score the risk.

The result? Automatic acceptance or information to support and enhance the underwriter’s decision.

Feature Highlights

  • Allows online application entry, processing and quoting
  • Checks for duplicate applications by name, phone and FEIN
  • Uploads ACORD application from agent’s desktop (optional)
  • Permits document attachment (endorsements, loss runs, etc.)
  • Makes online forms available as the application requires
  • Generates quotes based on client-defined underwriting rules
  • Provides access to Tropics’ unique risk scoring (optional)
  • Sends risk for predictive analytics scoring (optional)
  • Works with Tropics’ back-end rating plans and rating tables
  • Emails the associated underwriter as needed
  • Enables messaging between the agency/CSR/underwriter
  • Places an incomplete application in pending status
  • Asks dynamic questions based on the application
  • Allows company-specific questions
  • Generates custom binders

For a full demonstration of Tropics® self-service web portals,

Request a Demo


First Report of Injury

Tropics’ First Report of Injury module allows the employer to report an injury via email directly to the insurance company.

The notice is retained in a pending area until reviewed and accepted by designated claims staff.

Feature Highlights

  • Allows the client to establish claims data fields
  • Makes fields mandatory or optional as required
  • Displays employer class codes, locations, departments
  • Allows users to edit or complete a pending report
  • Enables claim staff to accept, reject or contact the employer
Payroll Reporting & Online Bill Pay

As additional options, policyholders can report payroll (monthly, quarterly, final audit) and conveniently pay their bills online.

Policyholders can authorize the insurance company to withdraw money electronically from one or more bank accounts.

Feature Highlights

  • Allows entry of periodic payroll (monthly, quarterly, final audit)
  • Calculates premium and allows secure online payment
  • Creates renewal quotes and billing statements
  • Reconciles final audit payroll and prompts for payment if additional premium due

For a full demonstration of Tropics® self-service web portals,

Request a Demo