Software can quickly become outdated and irrelevant without a firm commitment to its support and maintenance. Tropics has proven its commitment to our products over the last 15 years, introducing feature-rich updates and time-sensitive service packs.
Our commitment to outstanding service lasts runs deep. Relationships & communication over processes & procedures ensure success for our client/partners.
Ability to deliver support and maintenance service requires consistency in the software company’s goals, management, and philosophy as well as a strong financial history. Our outstanding financial picture, proven commitment to the workers’ compensation industry, and consistent ownership and management style is a clear testimonial to these principles.
Through highly trained and in-depth knowledge of the workers’ compensation business, we can quickly analyze requests and thoroughly understand client needs so all support issues are resolved in a timely manner. We take the time before implementation to familiarize ourselves with client workflow, strengths, weaknesses, and goals so we can offer a solution that fits into our clients’ business model and leverages their internal resources. This unique company knowledge is one more tool that Tropics uses to offer top-notch support.
As part of the Tropics Software Assurance & Support plan, our clients receive product upgrades, as well as required interim updates (patches & service packs), so that they can keep the pace with technology and statutory requirements today and in the future.
If you are using Tropics Ocean, please use the button above to access the support portal. The portal provides you with direct access to your CR’s and their current status.
If you are using Tropics Breeze, please use the button above to access the support portal. The portal provides you with direct access to your tickets and their current status.
Tropics Community (Forum)
All Clients are invited to participate in the online user forum, Tropics Community. It provides an online hub that allows end users and management alike to share ideas, ask questions, and solicit feedback from others.