It is a proven fact that the best software can quickly become outdated and irrelevant without a firm commitment to its support and maintenance. That is why Tropics Software Technologies has made and kept its pledge to fully support and maintain all Tropics products. Over the last 11 years, the software has gone through several version upgrades and has grown consistently with new technical and processing features.

Ability to deliver support and maintenance service requires consistency in the software company's goals, management, and philosophy as well as a strong financial history. Tropics Software Technologies' outstanding financial picture, proven commitment to the workers' compensation industry, and consistent ownership and management style is a clear testimonial to these principles.

Selecting a new policy / claims software system is a major investment — both in resources and the future success of your company. Tropics Software Technologies' management understands this as well as the decision-making process, implementation steps, and support that go along with it.

Tropics support isn't just exemplary in the beginning stages of software implementation; the commitment to outstanding service lasts throughout the Tropics/client partnership. Clients consistently rate our support and service at the highest levels.

Through highly trained and in-depth knowledge of the workers' compensation business, we can quickly analyze requests and thoroughly understand client needs so all support issues are resolved in a timely manner. We take the time before implementation to familiarize ourselves with client workflow, strengths, weaknesses, and goals so we can offer a solution that fits into our clients' business model and leverages their internal resources. This unique company knowledge is one more tool that Tropics uses to offer top-notch support.

As part of the ongoing support and maintenance plan, all Tropics clients receive yearly upgrades as well as interim required updates at no additional cost so that they can keep the pace with technology and statutory requirements today and in the future.

How we do it

Tropics Client Request Information Support Administration (CRISA) enables clients to track inquiries and watch their progress in real-time. The stable Tropics-developed system lets clients view open items online, review updated status, and provide comments to Tropics staff members. Clients are even able to review resolved requests that are 60 days old or less. The system helps us quickly resolve any questions or concerns you may have with Tropics systems. Many inquiries are resolved within a day thanks to CRISA