After spending eight years as a system development manager at a large Florida-based workers’ compensation insurance company, Mike founded Tropics Software Technologies (TST) in 1994. As the president and CEO for 21 years (until mid-2016), Mike used his proven business skills and business process automation talents to lead the company in creating better products and expanding the client base in more jurisdictions. His expertise in the insurance industry and astute knowledge of applied technologies is the result of over 30 years of experience in business process automation and over 19 years experience specifically with workers’ compensation systems. Mike is a graduate of the University of South Florida (USF).
Chief Operating Officer
Jeremy serves as the Chief Operating Officer (COO) for Tropics. With more than a eighteen years of hands-on software business management experience including software design, programming, new installations, user training, and support, he is well-versed in both the technical and non-technical aspects software systems. Jeremy is actively involved in process improvement initiatives, overseeing our product, development, test, deployment, and support group, and daily management of staff. A graduate from the University of South Florida (USF) he holds a degree in Management Information Systems (MIS) with a minor in Finance, as well as technical certifications from Microsoft (MCSE), Citrix (CCA), and CompTia (A+,Net+).
Trae brings 18 years of experience in insurance software research, consulting, sales, and marketing to our team. After starting his career at PriceWaterhouseCoopers, Trae subsequently joined the insurance software consulting division of a large organization based in Virginia, where he ultimately co-managed the group during his 11-year tenure. Trae developed expertise in managing software vendor selection engagements for insurance companies evaluating new core insurance systems. By utilizing his understanding of insurance software market trends, he helps ensure that Tropics’ product roadmap is in line with the evolving demands of WC organizations. Trae received his BBA from James Madison University and his MBA from Loyola College in Maryland.
Len is responsible for ensuring the successful implementation of new project initiatives for Tropics. Len has over 14 years of experience in the Worker’s Compensation industry, having held high-level operational and information technology management positions for companies including Riscorp, Zenith, Unisource, and Guarantee Insurance. Her extensive experience in data analytics, business intelligence, business process improvement, compliance, and technology project implementation make her an excellent fit for her role as the Director of System Deployment. She has an active All Lines License for the state of Florida and is a member of the Sarasota Bradenton Claims Association, as well as the Workers’ Compensation Claims Professionals. Len has earned her BS degree from the University of Tampa, her MBA from Florida State University, and Masters in Information Systems from the University of South Florida.
Bob joined TST in 2007 and is responsible for the technical direction for the Tropics software platform. He brings seventeen years of experience in the fields of application development, technology infrastructure, and security. Bob comes to Tropics from Pilgrim Software, where he was Project Director and led the design, development, and implementation of compliance and quality management solutions for the life sciences, healthcare, and manufacturing sectors. Prior to this, Bob was co-founder of Auricium, a consulting firm focused on mobile applications and security. Before starting his own company, Bob was Managing Director for Allin, where he was Practice Director for Northern California, growing the business by 220%, and where he later was Managing Director of the Denver office. Bob received a B.S. in Applied Mathematics from the University of Pittsburgh.
Director, Product and Data
Claire has been with TST for over thirteen years. She acts as a liaison between the clients and developers in the analysis and implementation of new products and system enhancements. Through her years at TST, her client support responsibilities have included handling client requests, performing system upgrades and leading new product implementations and data conversions. These experiences have provided her with a deep understanding of how the system functions, as well an insight into which questions need to be asked when working with new or existing clients to develop custom solutions that best fit their needs. She also coordinates client proposals and co-leads the Tropics support team. Claire received a bachelor’s degree in history from Northwestern University in Evanston, IL.
Sherri came to Tropics in 2010 with more than 15 years of experience in Human Resources and Finance. She is responsible for the administration of human resources and is committed to finding the right balance between helping the company to provide the employees the best benefits possible and getting the best value for the company. Sherri applies her dedication and enthusiasm to her other duties as well which include the administration of insurance, accounting, contracting and client billing. She received her education at Bloomsburg University in Pennsylvania and State College of Florida. While already holding a degree, Sherri’s desire for knowledge continues and she is seeking additional degrees.
Director, Customer Support & Professional Services
Kelly’s primary responsibility at TST is managing the support staff and ensuring all client issues including enhancement requests, training and product releases are expedited by leveraging automated tools and software versioning procedures. In addition, Kelly works with the development staff to ensure that client needs are understood and developed according to expectations and compliance. Kelly has been with TST since 1999. Prior to her work at TST, Kelly spent over eleven years working in and managing policy service departments at two Florida-based workers’ compensation carriers. She also worked at a Sarasota-based professional employer organization (PEO) researching and ensuring workers’ comp compliance within multiple state environments. She received her education from Florida State University.
Director, Development (Ocean)
Yifat has been with Tropics for 13 years. She is responsible for overseeing the ongoing development and enhancement of the Tropics Ocean Policy and Billing Systems, as well as managing TST’s Tropics Ocean Policy and Billing System programming staff. Yifat’s duties include taking feedback from TST clients and TST teammates, assessing needs, defining requirements and overseeing the development of new enhancements and interfaces for the policy and billing systems. Yifat is also responsible for allocating programming tasks to the Tropics Ocean Policy System programming team. Yifat has a degree in Computer Programming from Kaiser College in Sarasota, as well as a masters degree from Tel Aviv University in Israel.
Director, Business Solutions
As a leader, visionary, team builder, and evangelist for our company, Jamie develops and drives solutions for our internal processes to ensure our company runs as efficiently as our software. With more than 7 years’ experience working with software companies, Jamie has developed and designed conversion routines, lead pre-sales enterprise software demonstrations, and consulted with many of our clients for training and process improvements. Prior to working at Tropics, she was a Sales Specialist at CarBiz, Inc., an independent automotive dealer software company. Jamie is a graduate from University of South Florida and holds a B.S. degree in Management Information Systems (MIS).
System Architect and Sr. Developer
Kennon has been with TST since 1999. In addition to creating and improving advanced technical designs for WebTropics® product, workflow management, document management, externalization of business logic into user maintainable structures, Kennon mentors other software engineers to ensure reusability and maintainability of the programming code. Prior to joining the TST development team, Kennon was a programmer for Clearwater Software Revival for one year. Before moving to Florida in 1998, Kennon taught mathematics at North St. Paul High School in Minnesota for five years. Kennon holds a bachelor’s in mathematics education from the University of Minnesota as well as a master’s in education from St. Mary’s University
John is responsible for overseeing the ongoing development and enhancement of Tropics’ Business Intelligence and Reporting products, as well as managing TST’s Business Intelligence team. In addition to his 10+ years consulting experience with companies such as PriceWaterhouseCoopers and IBM, John has 6+ years Business Intelligence / Reporting experience with Jackson Hewitt Technologies, where his responsibilities included data modeling, BI, report configuration, programming, requirements gathering and the full lifecycle of building successful systems. John holds a Masters in Computer Information Systems from the University of Denver.
Manager, Data Conversion
Michele joined Tropics in 2008 and is responsible for defining and planning the future features of the product. With almost ten years of experience in business analysis, project management and Business Intelligence/reporting, she is well rounded in the SDLC process. Michele has worked with many different teams at Tropics including Development, Support and Deployment which has provided her with valuable insight into various aspects of the business and our client’s needs. Michele received a B.S. in Management Information System (MIS) from the University of South Florida.
Manager, IT Systems
Paul has been with Tropics for over 12 years and is responsible for the physical and virtual hardware, software and network, as well as assisting with server configuration and installations for clients. Paul has 25 years of experience in Web and Systems administration, IIS, HTML/CSS and graphic design and puts it to use helping out the sales and marketing efforts at Tropics. Before joining TST, Paul worked for a Regional ISP and then two Advertising Agencies. Paul received his education at Malone University in Canton, Ohio.
Manager, Quality Assurance
David is responsible for overseeing the ongoing Quality Assurance initiatives for Tropics Software products, including Manual, Automated, Load and Performance, Security, and User Experience Testing. David champions TST’s testing efforts in Application Lifecycle Management while advising other software testers in continuous improvement, testing toolsets, test innovation, communication, and accountability. David moved to Florida in 1996 after receiving his bachelor’s in accounting from New England College. He has 15+ years Quality Assurance experience with such companies as Arthur Andersen and Jackson Hewitt Technologies.
Manager, Development (Breeze)
David joined Tropics in 2009 as a .NET Devloper, moving from Texas to Florida to help build the next generation insurance application suite. He has 30+ years in software development, including embedded systems all the way to web applications, and covering business domains such as traffic control, casino gaming, and financial/insurance. Besides being an advocate for various development methodologies, David also enjoys learning new technologies, as well as mentoring other developers.
Since joining Tropics in 2009, Rachel has become an expert at understanding business needs and marrying them with technology solutions. Her expertise exposes her talents in all areas of the software development lifecycle from requirements gathering and system design through deployment and end-user training. She has grown in her career to become the Breeze development project lead and is responsible for ensuring that deliverable objectives and organizational goals are met in a timely manner and that a quality product exits the development pipeline. She also doubles as a Business Analyst specializing in Tropics’ ancillary solutions and working closely with clients to streamline and improve post-implementation business processes. As a graduate from the University of South Florida, Rachel holds a bachelor’s in Management Information Systems (MIS) and a master’s degree in Information Technology (IT), and is a certified Microsoft Technical Associate (MTA) in software development fundamentals.
Implementation Project Lead
Alex brings some claims industry insight to the Tropics team having worked as an adjuster in Florida since 1993. During his 20 years in the industry at a regional MGA and national carrier his duties ranged from Team Supervisor to Operations Manager to System Administrator. Since joining TST in 2012 Alex has supported clients in claims related issues as well as EDI reporting and compliance. In addition, he also serves as a project manager for new client implementations. Alex is a graduate of Florida State University with a BA in Communications as well as an AA in Computer Science from State College of Florida. He also maintains his Florida All-Lines Adjusting license and is a Board Certified Workers Compensation Adjuster in Florida.
Implementation Project Lead
Donna joined the Tropics team in January 2014. She has over 16 years of experience in the workers comp industry, working with both insurance carriers and claims third party administrators. Her specialty areas include policy services administration, NCCI data reporting, custom report building and data analysis. She is a graduate of Florida State University with a BS degree in Finance. Donna is part of the Tropics Deployment team and works with new Tropics clients coming on board, as well as existing clients moving up to Breeze. As project manager, she oversees all aspects of the conversion and training to ensure it is a smooth transition.